All our deliveries are sent via PostNord. Delivery of goods in stock takes place within two (2) to four (4) working days to your home address. If delays in the delivery should occur (without us notifying you of longer delivery time) you should contact us via the contact form on the website. You need to be in place to receive and approve your bike upon delivery. If you choose not to receive your order but allow the transport company to leave your order at the delivery address, you lose your warranty right of the delivery and you are responsible for any damages. Before arrival, a notification will be sent to you via SMS for agreement on delivery date and time interval. You can also download the FlexChange (PostNord app) free of charge via AppStore & Google Play. If you choose to pick up at the warehouse in Rångedala, this is done by agreement. You will then receive an email sent to you with more information.
The customer receives a message via SMS, e-mail, or PostNord app when the package is on its way. With the help of the PostNord app, it is then possible to choose the day and time for the supplier’s home, if the goods are to be picked up at a representative or at one of PostNord’s service points. At home delivery, the package can be left in a designated location even if no one is at home. Once the choice is made, the customer receives a confirmation. It is also easy to change the time for delivery in the PostNord app or on the web.
Upon receipt of the shipment, it is important to check that the goods are not transport damaged. If the customer discovers damage to packaging at delivery, a notification must be made directly to the carrier in order to guarantee the delivery damage. The application must also be made to Wafabike Sweden AB within a reasonable time no later than two days after delivery, via the contact form on the website.
When purchasing goods on the website, you as a customer have a legal 14 day right of withdrawal that applies from the time you have received a product that you have ordered.
You must report that you regret it. The message should be sent to us via the contact form on the website. In your message, your name, your address, e-mail address, the order number and which goods the return applies to must be clearly stated.
You should return the goods to us immediately and at the latest within the legal 14 days after the notice of withdrawal. The return address is Wafabike Sweden AB, Ormåsa Ekedal 1, 516 93, Rångedala.
The customer must arrange shipping to the specified return address.
When returning you are responsible for the risk of the goods, therefore it is important that the goods cannot be damaged during transport. The product must be unused and sent back in undamaged original packaging if one is included and any manuals to be sent with. It is important that outer packaging is used and that tape or other material is not pasted onto the original packaging. If you are not satisfied with your purchase, want to switch to another product or regret you, you can return your product to us at no extra cost. For example, if you want to change the product to a different color, you make a new order at wafabike.com.
After receiving and receiving the return, the refund will be made within thirty (30) days from when Wafabike Sweden AB received the return. Refund is only made by depositing into a bank account or back on your card if you made a card payment, not cash. On the refund amount, we reserve the right to deduct a sum corresponding to the decrease in value compared to the original value of the product when used or damaged product.
If the product is damaged or misdirected when it arrives, we undertake, in accordance with applicable consumer protection legislation, to rectify the error free of charge. By error is meant the wrong color, wrong model etc.
You must always contact us for approval before returning a defective item. The return address is Wafabike Sweden AB, Ormåsa Ekedal 1, 516 93, Rångedala.
The complaint must be sent immediately after the defect has been detected. For transport damage, see separate heading above.
Any faults and defects must always be complained to us via the contact form on the website where you enter your name, your address, e-mail address, order number and a description of the error.
If we are unable to rectify the fault or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not incorrect in accordance with applicable consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Costs for shipping and / or return shipping will be charged for orders that are not picked up, received or when the delivery instructions change. The cost of shipping and administration will be charged to the customer’s credit with Wafabike Sweden AB or invoiced with payment terms ten days. In this case, the invoice is sent to the customer’s registered email address.
We take no responsibility for indirect damages that may occur due to the product.
In the event of circumstances beyond Wafabike Sweden’s reasonable control, for example in the event of changed legislation, governmental measures, strike, blockade, sabotage, war, terrorism, fire, flood, natural disaster or similar events, Wafabike Sweden AB’s obligation to fulfill the purchase agreement shall be postponed as long as the circumstance prevails. If such delay exceeds 2 months, you as well as Wafabike Sweden AB have the right to terminate the agreement with immediate effect without any obligation to pay damages.
Furthermore, no responsibility is assumed for any changes to products / product properties that have been changed by the respective supplier and other factors beyond our control.